Texting, Frequently Asked Questions.

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Frequently Asked Questions

General Usage

•	The only two things you should know before you start.
•	What is a mobile keyword?
•	What is a shortcode?
•	What is SMS?
•	What is a QR Code?
•	Why is my keyword not available?
•	How Do I stop or opt-out from getting messages?
•	Where is Momares available?
•	What counts as a message sent?
•	Which types of payments do you accept?
•	Is there a long term contract needed to use Momares?
•	Can I create my own custom plan?
•	Will I get charged once my free trial expires?
•	Can I get my free trial extended?
•	Are there any hidden or additional fees?
•	Can I have any keyword I want?
•	Do you insert advertising in the text messages?
•	Is Momares available for recipients outside of the US?
•	Which mobile phone providers will Momares work with?
•	How do I add an additional keyword(s)?
•	Do keywords expire?
•	Can I upgrade, downgrade or cancel my plan at anytime?

Privacy

•	What do you do with my mobile phone number and email?
•	How is my information protected?
•	I received an email from Momares, how do I know if it is real?
•	I no longer manage my account, how do I change the administrator?
•	How do I export a copy of my subscribers?
•	How do I create multiple groups?
•	How do I delete a group?
•	Why can’t I add cell phone numbers of my contacts?
•	How do I import contacts?
•	How many subgroups can I make?
•	How do I move subscribers to a subgroup?
•	Can a subscriber be part of multiple groups?
•	Can I add another administrator on my account?
•	Will the person I appoint as the administrator have access to my plan?
•	How do I become an administrator of a group?

Sending Text Messages

•	How do I send a text message to my subscribers?
•	What happens if I run out of messages, are there any overage fees?
•	Is there a limit to the maximum amount of message I can send a month?
•	When do my message credits expire?
•	Does it cost my subscribers to receive text messages?

Fees & Pricing

•	Will I get charged for incoming text messages or replies?
•	Do I pay for text messages that my recipients do not receive?
•	Will I get charged for subscription confirmation messages?

Password

•	I forgot my password, how do I recover it?
•	I haven't received my password yet, what do I do?
•	How do I change my password?

Troubleshooting

•	I'm not receiving text messages from my campaigns?
•	Some of my subscribers did not receive the text message I sent them?
•	How come the message does not appear as I wrote it?

Tips

•	How do I get subscribers?
•	What instructions should I include when promoting my keyword in text and print?
•	How does mobile marketing differ from Groupon?

Need additional help?

Momares, LLC
921 Pizarro St.
Coral Gables, Fl 33134
support@momares.com
Tel: 305.505.5393

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